Analyst Perspective: 3 Ways AI Improves Business Processes

Companies mentioned: Juniper Networks, Microsoft, NICE Summary: In today's competitive business landscape, harnessing the power of artificial intelligence (AI) is essential for organizations to thrive. This transition from exploration to implementation can be...

Webinar: Purpose-Built AI is a Force Multiplier for your Business’ Customer Experience

Welcome to the Age of CX-Built AI Unlock the limitless potential of Generative AI Welcome to the Age of AI, where purpose-built AI solutions are transforming businesses. Join us for a 5-part webinar series featuring leading AI experts who will showcase why CX-built AI...

Samsung’s Galaxy Foldable Smartphone Line Get Two Major Upgrades

Today, Samsung showcased updates to its iconic foldable smartphone line and refreshed its smartwatch and tablet product during its Unpacked event in Seoul, Korea. In some ways, smartphone launches have become incredibly predictable. Typically, Samsung would announce...

Microsoft Demonstrates Generative AI Customer Momentum

The entire software market is going through a rather substantial change based on advancements such as generative AI. After Microsoft’s Build, Charles Lamana and Emily He of Microsoft shared an update with industry analysts on the state of AI across Microsoft’s...

Four Google Cloud Customers Share How They Use AI To Deliver Value

Google Cloud held an Executive Forum in June to discuss its latest AI advancements with customers and partners. The company’s CEO, Thomas Kurian, shared how the cloud market is undergoing a transformative shift, and at the core of this reinvention is the evolution of...
How-AI-Helps-Empower-CX-Agents

How AI Helps Empower CX Agents

Customer experience (CX) requirements have changed. Consumers expect every company to deliver a consistent, best-in-class experience through various channels ranging from physical locations to digital channels and contact centers. Despite the popularity of digital...
How AI Helps Empower CX Agents

How AI Helps Empower CX Agents

Customer experience (CX) requirements have changed. Consumers expect every company to deliver a consistent, best-in-class experience through various channels ranging from physical locations to digital channels and contact centers. Despite the popularity of digital...