Samsung’s Galaxy Foldable Smartphone Line Get Two Major Upgrades
Today, Samsung showcased updates to its iconic foldable smartphone line and refreshed its smartwatch and tablet product during its Unpacked event in Seoul, Korea. In some ways, smartphone launches have become incredibly predictable. Typically, Samsung would announce...Microsoft Demonstrates Generative AI Customer Momentum
The entire software market is going through a rather substantial change based on advancements such as generative AI. After Microsoft’s Build, Charles Lamana and Emily He of Microsoft shared an update with industry analysts on the state of AI across Microsoft’s...Four Google Cloud Customers Share How They Use AI To Deliver Value
Google Cloud held an Executive Forum in June to discuss its latest AI advancements with customers and partners. The company’s CEO, Thomas Kurian, shared how the cloud market is undergoing a transformative shift, and at the core of this reinvention is the evolution of...
How AI Helps Empower CX Agents
Customer experience (CX) requirements have changed. Consumers expect every company to deliver a consistent, best-in-class experience through various channels ranging from physical locations to digital channels and contact centers. Despite the popularity of digital...
