33: 33. Navigating AI in Contact Centers with NICE’s Carmit DiAndrea

In today’s episode, we delve into the transformative role of artificial intelligence in modern contact centers. We had the pleasure of speaking with Carmit DiAndrea, Director of AI and Data Management at NICE, who shared her invaluable insights on integrating AI to...

30: Creating an AI Mindset With Arun Kumar of Hero Digital

In this podcast we discuss how leading business create an AI mindset and how to overcome technical AI challenges. About Arun Kumar:Arun Kumar, EVP, Data & Insights at Hero Digital With over a decade of experience delivering analytical customer experience...

Making AI Work at the Edge

Everyone talks about AI in the cloud. However to achieve the full business benefits of Artificial Intelligence,  companies need to create a foundational software and hardware infrastructure that can support AI at the device level, edge and cloud. In this podcast, I...